Shipping policy

HOW MUCH IS SHIPPING?

All our products have FREE SHIPPING!

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow up to 2 business days of processing and production time for your order to ship out. 

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfilment centres across the globe as our product research team spends the time to source for quality yet affordable products.

CAN I CANCEL MY ORDER?
Please email us at info@buddhasflowers.com. We will be able to cancel your order only if it hasn't been shipped already. A cancellation fee of 10% of your total order amount will be deducted from your refund to cover the refund fee that our payment gateway charges us.

I HAVE ENTERED AN INCORRECT ADDRESS
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@buddhasflowers.com. If the address is wrong, we can correct this within 24 hours.

CAN I REQUEST AN ADDRESS CHANGE AFTER MY ORDER HAS BEEN DISPATCHED?
Unfortunately, once your order has been dispatched, we are unable to amend the shipping address. We recommend reaching out to the shipping carrier directly to see if they can assist with redirecting the parcel. It is the responsibility of the customer to ensure that the shipping address provided at the time of purchase is accurate and up to date.

WHAT HAPPENS IF MY PARCEL IS DISPOSED OF BY THE COURIER DUE TO AN INCORRECT ADDRESS?
If a parcel is disposed of due to an incorrect or incomplete address provided by the customer, we regret to inform you that we are unable to offer refunds for undelivered parcels.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.